Frequently Asked Questions

Find quick answers to common questions about using WebASAP, managing your account, accessing invoices, and understanding screening documentation. This guide is designed to help you navigate InfoMart’s systems efficiently and get the support you need, when you need it.

WebASAP Portal

How do I access InfoMart’s online portal to order a background check?

You can access InfoMart’s ordering portal through WebASAP. A User ID, password, and account number are required to log in.

How can I check the status of a candidate’s background check?

  1. Log in to WebASAP and search for the candidate by name on your home page.
  2. Select the candidate’s profile from the results.
  3. The request page includes a status tracker that provides real-time updates on the screening process.



How can I modify a background check request I already submitted?

    To modify an existing background screening request in WebASAP:

    1. Go to All Requests on the home screen.
    2. Search for the applicant using the format: Last Name, First Name, then click Search.
    3. Once the request appears, scroll to the bottom and click Modify Request.
    4. When prompted that the request has already been submitted, click OK to proceed.
    5. Make the necessary updates and resubmit the request to InfoMart.

    Note: Some modifications may incur additional fees depending on the type of change.

    Why is WebASAP showing that my connection is not secure?

    Ensure you are accessing the portal through a secure network and using the correct URL: https://www.infomart-usa.net. If you continue to see this message, contact your IT department to verify your network security settings.

    Account Settings & Access

    Why do I keep getting locked out of my account?

    For security purposes, user IDs are locked after 30 days of inactivity. Passwords must also be reset every 90 days. If your account becomes locked, follow the “Forgot Password” link on the login page or contact your Client Representative for assistance.

    How do I reset my WebASAP password?

    If you cannot log in:

    • Click “Forgot Password” on the WebASAP login page.
    • A temporary password will be emailed to you.
    • Log in using this password and follow the prompts to create a new one.

    If you’re already logged in:

    • Click your User ID in the top-right corner.
    • Select User Profile and follow the instructions to reset your password.

    I set up a new account but haven’t received my login credentials. When can I expect them?

      Before login credentials can be issued, our Compliance Team must complete a due diligence review of your account. You can typically expect to receive your User ID and password within one business day.

      If you have questions in the meantime, contact our Customer Service Center at 770-984-2727 (option 2).

      I don’t have my User ID or password to request a background check.

      Please contact our Customer Service Center at 770-984-2727 (Option 2). A Client Representative will verify your account and assist you in retrieving or resetting your credentials.

      Billing & Payments

      How can I view or pay invoices online?

      Invoices can be viewed and paid through the Invoices section on your WebASAP home page. Access to this section depends on your user permissions. If you do not see it, contact your Client Representative for assistance or to request access.

      How do I update the credit card on my account?

      You can update your payment information by paying an invoice online in WebASAP, which allows you to securely enter new credit card details. You can also request a Credit Card Authorization Form by contacting our Customer Service Center.

      What is a mandatory fee, and why am I being invoiced for it?

      A mandatory fee is a charge required by a county court, state agency, or licensing authority to access official public records.

      Compliance & Documentation

      Why do candidates need to complete the GCIC Form if they already submitted disclosure and authorization forms?

      The Georgia Crime Information Center (GCIC) requires a specific authorization form to process any background check conducted through the State of Georgia. This form is separate from other authorization documents.

      Where can I access the GCIC Form?

      You can download the form here.

      How can candidates obtain a copy of their background check?

      Candidates can request a copy of their completed background check through Applicant Advocate or by contacting our Consumer Compliance Department at 866-875-7398.

      FCRA Basics

      What is the Fair Credit Reporting Act (FCRA)?

      The Fair Credit Reporting Act is the federal statute that regulates how background checks are obtained and used in the pre-employment screening process.

      Put very plainly, the FCRA exists to make sure that everyone is treated fairly when the information contained within a consumer report is used to make a hiring decision. It creates the framework within which all parties must operate and defines how each party is supposed to handle every step of the screening process.

      The FCRA is the law that establishes the requirements for disclosure and authorization, permissible purpose, adverse action, and disputes.

      When anyone in the supply chain fails to follow the requirements of the FCRA, they will find themselves subject to regulatory action, lawsuits, and financial penalties.

      Think of the FCRA as the guardrail of the screening industry.

      When does the FCRA apply to employment background checks?

      The FCRA applies whenever an end user (in most instances for InfoMart customers, a company looking to hire someone) requests a background check from a third-party company for the purpose of making an employment decision. In other words, when our client (an “end user”) asks us (a “third-party company”) to run a background check on someone (a “consumer”) for an employment decision.

      One thing to remember is that an employer’s obligations under the FCRA actually begin before the background check is even ordered. There is a strict obligation to clearly disclose your intent to procure a consumer report about the consumer and obtain their authorization to do so.

      Who is considered a “consumer” under the FCRA?

      A consumer under the FCRA is anyone who is the subject of a consumer report.

      The applicant or employee on which you are running the background check is the consumer. If you interviewed them, made a conditional job offer, and now want to run the background check, that person is the “consumer.” All of the protections under the FCRA are there to protect them.

      What is considered a “consumer report” for employment purposes?

      A consumer report is any information obtained by a consumer reporting agency for the purpose of providing that information to the employer to be used for making a hiring decision. InfoMart is a consumer reporting agency.

      What is the difference between a consumer report and an investigative consumer report?

      A consumer report is any background check obtained by a CRA and used for a permissible purpose; when working with InfoMart, the most common permissible purpose is for employment. The background check includes public record information (criminal history searches, motor vehicle reports, federal history, etc.), employment verifications, education verifications, and other services that you think of when you think of a background check.

      An investigative consumer report is still a consumer report, but it goes a step further. It includes information obtained through interviews about a person’s character, general reputation, personal characteristics, and mode of living. These can include personal references, interviews, or similar inquiries. Because investigative consumer reports are more subjective and include more personal information, the FCRA requires additional disclosures and provides some additional restrictions around these types of reports.

      Who is responsible for FCRA compliance, the employer or the screening company?

      Both parties have their own responsibilities with respect to FCRA compliance.

      For example, as a screening company, InfoMart is obligated to ensure that we take reasonable procedures to ensure maximum possible accuracy in what we include in our consumer report. That is just one of countless other compliance requirements that we must meet.

      As an end user, you will need to have policies and procedures in place regarding how you intend to use the consumer reports you obtain. You must provide disclosure and obtain authorization prior to requesting a consumer report.

      These are just some examples of the responsibilities that exist under the FCRA.

      What are the risks of FCRA non-compliance?

      Failure to comply with the FCRA exposes employers to a number of possible outcomes, including regulatory action from the CFPB and FTC, private lawsuits, and substantial financial penalties.

      The FCRA allows individuals to bring claims for non-compliance in both state and federal courts. These claims can be brought as class actions and may seek statutory damages, actual damages, punitive damages, and attorneys’ fees. Even technical violations can result in up to $1,000 in penalties per instance.

      These financial penalties are in addition to the reputational harm that can result from ignoring your compliance obligations. Losing the trust of your employees and your customers can be incalculable.

      FCRA compliance is not optional. Using background checks is an important part of the hiring process, but using those background checks responsibly is even more important.

      Additional Services

      How can I request access to run credit checks?

      To enable credit check capabilities, InfoMart requires the following documentation:

      • A valid Business License
      • A Business Lease or Letter of Intent
      • Completion of an onsite inspection

      Once these are ready, email customerservice@infomart-usa.com or contact your Client Representative to schedule the inspection and activate access.